FAQs
What areas do you deliver to? We deliver flowers Sydney-wide and ceramics Australia-wide.
How long does delivery take? For postage orders we use Australia Post’s Parcel Post service. Delivery within NSW takes 2-4 business days and interstate delivery takes 3-6 business days. If you need your order sooner please contact us on 02 96653238. For an additional delivery fee we can arrange an Express Post delivery for you.
Same day Sydney-wide delivery is available if you place your order before 12pm. Please choose the appropriate delivery option depending on the delivery suburb.
Which delivery option should I choose? At the bottom of your cart page there will be 3 options: "postage - ceramics only", "local delivery" and "store pickup". For flowers, please select "local delivery" or "store pickup". For ceramics you can choose any of the 3 options. If you select "local delivery" our widget will ask you to enter your delivery postcode to check if we deliver to your suburb. Please do this and then follow the prompts to the checkout page where you can enter your complete delivery information.
Will my flowers look like the picture? The pictures of our arrangements are indicative of each floral “Mood” only. The Moods are designed to provide a style guide to give you a sense of the differences between them. Because we use seasonal flowers each arrangement looks different, but that is the beauty of seasonal flowers!
What sized flower arrangement is pictured? The pictures are of our Classic size.
What happens if there is nobody home when my order is delivered by a courier? Your order will be left in a safe place at the delivery address and the recipient will be notified via text. If there is no safe place to leave the order, it will be returned to our shop in Clovelly and the recipient will be contacted to arrange an alternate delivery window.
Will my ceramic order be the same as in the picture? If the item you are ordering has a stock code in its product title, eg: “Large Vase TM106”, this means that you are ordering that specific piece. If the item does not have a stock code, eg: “Large Vase” it means that there are multiple pieces in that style or design. Due to their handmade nature, each piece differs slightly in appearance and dimension.
How do I care for my ceramics? Although many of our ceramics are dishwasher safe, we suggest erring on the side of caution and handwashing all handmade ceramics. Please note that any ceramics with a shiny metallic lustre must be handwashed only. Please take care with any unglazed surfaces as these may stain over time.
Can I see the flowers and ceramics in person? Yes, of course! Our shop in Clovelly is open 7 days a week.
Should you have any further queries, our contact details are:
P: (02) 9665 3238